International Voice process | Customer support

Roles & Responsibilities

• Handle inbound customer calls and provide professional and courteous assistance.
• Understand customer concerns, queries, and requirements and provide accurate and timely resolutions.
• Maintain a high level of customer satisfaction (CSAT) through effective communication and problem-solving.
• Follow established SOPs, process guidelines, and quality standards while handling calls.
• Verify customer information and maintain data accuracy and confidentiality.
• Document customer interactions, complaints, and resolutions accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to the appropriate senior team/department when required.
• Meet key performance metrics such as AHT, CSAT, FCR, Quality Score, Attendance, and Productivity.
• Demonstrate strong active listening, empathy, communication, and objection-handling skills.
• Maintain proper call etiquette, including professional greetings, probing, hold procedures, and call closure.

Contact : 9541501643

UG/Graduates
Fresher & Experienced 
Immediate Joiners 
Excellent Communication Skills