L1 SUPPORT – PRODUCTION
Monthly Salary
Competitive package
Experience Required
Professional experience
About This Role
L1 SUPPORT – PRODUCTION
Experience: 4+ Years
Employment Type: Contract / Full-Time Employment
Location: Pune / Hyderabad
Contract Duration: 12 Months
Budget: Up to ₹1 Lakh per Month
JOB SUMMARY
We are looking for an experienced L1 Production Support professional with hands-on expertise in SQL querying, Python, and Google Cloud Platform (GCP). The candidate will support production applications, troubleshoot data-related issues, investigate workflow failures, and assist with incident management.
The ideal candidate should have a strong understanding of SQL fundamentals, GCP services, ETL workflows, and production support processes. Candidates must be comfortable working in a 24/7 shift environment, including night shifts.
KEY RESPONSIBILITIES
PRODUCTION SUPPORT & INCIDENT MANAGEMENT
Provide L1 production support for data-related applications and services.
Monitor production issues, investigate incidents, and support timely resolution.
Follow established incident management procedures and Standard Operating Procedures (SOPs).
Document issues, troubleshooting steps, and resolutions in accordance with support processes.
GCP SERVICES & TROUBLESHOOTING
Work with Google Cloud Platform services, including BigQuery, Bigtable, Pub/Sub, and Cloud SQL.
Investigate data-related issues and support troubleshooting across GCP-based applications.
Assist with identifying failures and inconsistencies in data processing workflows.
SQL QUERYING & DATA ANALYSIS
Perform hands-on SQL querying to investigate production issues and validate data.
Write SQL queries involving filtering, joins, including LEFT JOIN with NULL handling, and UNION operations.
Handle analytical and problem-solving queries to identify data discrepancies and support incident resolution.
PYTHON & WORKFLOW TROUBLESHOOTING
Use Python skills to troubleshoot Dataflow-related issues.
Understand Airflow failures and logs to assist with identifying workflow problems.
Support investigation of data pipeline failures and related production incidents.
ETL & OPERATIONAL SUPPORT
Maintain a basic understanding of ETL flows and data processing workflows.
Review and follow SOPs for data-related applications.
Assist with operational troubleshooting and ensure adherence to established support procedures.
CANDIDATE REQUIREMENTS
4+ years of relevant professional experience.
Mandatory hands-on SQL querying skills.
Python skills for Dataflow troubleshooting and understanding Airflow failures and logs.
Experience with Google Cloud Platform (GCP).
Knowledge of GCP services including BigQuery, Bigtable, Pub/Sub, and Cloud SQL.
Basic understanding of ETL flows and data-related applications.
Knowledge of IT service engineering scenarios and incident management.
ServiceNow experience is preferred.
Willingness and ability to work in a 24/7 shift environment, including night shifts.
Willingness to work from Pune or Hyderabad, as applicable to the position.
REQUIRED SKILLS
Production Support | L1 Support | SQL | Python | Google Cloud Platform (GCP) | BigQuery | Bigtable | Pub/Sub | Cloud SQL | Dataflow | Airflow | SQL Querying | LEFT JOIN | NULL Handling | UNION | ETL | Data Troubleshooting | Incident Management | SOP Review | Production Monitoring
GOOD-TO-HAVE SKILLS
ServiceNow experience.
Experience with IT service management and incident handling processes.
WHAT WE OFFER
Opportunity to work on production support for data-related applications.
Exposure to GCP services and data processing workflows.
A 12-month contract opportunity with a budget of up to ₹1 lakh per month.
HOW TO APPLY
Interested candidates can share their updated resume at:
Email: khushi@hirednex.com