Customer Support

Handle customer queries via calls, WhatsApp, email, social media, and website chat.

Resolve order-related issues including tracking, returns, exchanges, refunds, and cancellations.

Coordinate with logistics and warehouse teams to ensure timely issue resolution.

Maintain accurate records of customer interactions and transactions.

Follow up with customers to ensure satisfaction and build brand loyalty.

Assist in managing reviews and feedback across marketplaces and social platforms.

Strong verbal and written communication skills (Hindi & English)

Problem-solving mindset with attention to detail.

Ability to handle pressure and manage multiple conversations simultaneously.

Polite, patient, and customer-first attitude.

Understanding of order management systems and marketplace platforms.

Familiarity with Instagram, WhatsApp Business, and customer chat tools.