L1 Support Engineer
ResourceDekho
Mumbai (Onsite)
Full TimeB.Tech, B.E., B.Sc.ITEngineering1-2 yrs7 applicantsMar 23rd, 2026
LinuxNetworkingticketing toolsSQLdatabasesGrafanaKibanaFreshdeskJiraTCPIPHTTPHTTPS
4 openings
Annual Salary
₹2.0L - ₹3.0L per year
Competitive package
Experience Required
1 - 2 years
Professional experience
About This Role
We are looking for a L1 Support Engineer with 1 year of hands-on experience in Linux and Networking fundamentals to provide first-level technical support and ensure smooth IT operations. The ideal candidate should have strong troubleshooting abilities and be capable of handling customer queries efficiently in a fast-paced, 24x7 support environment.
What We're Looking For
Key Responsibilities:
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Provide Level 1 (L1) technical support for applications and systems
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Monitor logs, alerts, and dashboards (Grafana, Kibana, etc.)
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Handle and manage tickets using tools like Freshdesk, ServiceNow, or Jira
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Perform initial troubleshooting and resolve basic technical issues
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Escalate unresolved or complex issues to L2/L3 teams
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Ensure SLA adherence and timely resolution of incidents
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Maintain proper documentation of issues, solutions, and processes
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Coordinate with internal teams for faster issue resolution
Work Environment:
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Rotational shifts (including night shifts)
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24x7 support environment
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Job Type: Full-time
Key Skills
LinuxNetworkingticketing toolsSQLdatabasesGrafanaKibanaFreshdeskJiraTCPIPHTTPHTTPS
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