L1 Support Engineer at ResourceDekho
Location: Mumbai
Salary: ₹2,00,000 – ₹3,00,000 per year
Experience: 1–2 years
Employment Type: Full Time
Industry: IT
Skills Required
Linux, Networking, ticketing tools, SQL, databases, Grafana, Kibana, Freshdesk, Jira, TCP, IP, HTTP, HTTPS
Job Description
We are looking for a L1 Support Engineer with 1 year of hands-on experience in Linux and Networking fundamentals to provide first-level technical support and ensure smooth IT operations. The ideal candidate should have strong troubleshooting abilities and be capable of handling customer queries efficiently in a fast-paced, 24x7 support environment.
Requirements
Key Responsibilities: Provide Level 1 (L1) technical support for applications and systems Monitor logs, alerts, and dashboards (Grafana, Kibana, etc.) Handle and manage tickets using tools like Freshdesk, ServiceNow, or Jira Perform initial troubleshooting and resolve basic technical issues Escalate unresolved or complex issues to L2/L3 teams Ensure SLA adherence and timely resolution of incidents Maintain proper documentation of issues, solutions, and processes Coordinate with internal teams for faster issue resolution Work Environment: Rotational shifts (including night shifts) 24x7 support environment Job Type: Full-time
