Technical Support Executive

About the Role:

NEELAM AQUA & SPECIALITY CHEM is seeking a dedicated Technical Support Executive with 0-2 years of experience to join our team in Jaipur. This role is crucial for enhancing our operational efficiency by focusing on precise technical documentation and streamlined administrative coordination within our chemical manufacturing environment. As a key contributor, you will leverage your proficiency in MS Word and MS Excel, coupled with a foundational understanding of Chemistry, to create, manage, and disseminate essential technical information. Your efforts will directly support our technical teams, ensuring that all product and process documentation is accurate, accessible, and compliant, thereby solving the critical need for robust information management and seamless inter-departmental support.

Role Overview:

The Technical Support Executive will be responsible for providing comprehensive support through meticulous technical documentation and efficient administrative coordination. This includes the creation, maintenance, and organization of technical records, reports, and manuals, ensuring all information is current and easily retrievable. You will play a vital role in coordinating various administrative tasks to facilitate the smooth functioning of our technical operations, utilizing your skills in MS Word and MS Excel to manage data and communications effectively.

Key Responsibilities:

• Develop, review, and maintain comprehensive technical documentation, including product specifications, process manuals, and standard operating procedures (SOPs), with a focus on chemical products and processes.
• Prepare and format technical reports, presentations, and other critical documents using MS Word and MS Excel, ensuring accuracy and clarity.
• Provide administrative coordination for technical support activities, including scheduling meetings, managing correspondence, and tracking project progress.
• Organize and manage digital and physical archives of technical documents, ensuring easy retrieval and adherence to company standards.
• Assist in data entry, analysis, and reporting using MS Excel to support technical and operational insights.
• Facilitate effective communication and information flow between technical teams, production, and other departments.
• Ensure all documentation reflects current chemical safety guidelines and industry best practices relevant to Chemistry.

What You'll Work On:

• Creating and updating technical data sheets and material safety data sheets (MSDS) for our range of chemical products.
• Streamlining the process for requesting and delivering technical information to internal and external stakeholders.
• Coordinating the flow of technical samples and related documentation for testing and analysis.
• Developing and implementing improved administrative processes for tracking technical support requests and resolutions.
• Collaborating with R&D and production teams to accurately document new product formulations and process enhancements.

Required Skills & Experience:

• Education: Bachelor's degree (B.Tech, B.Sc.) or Master's degree (M.Sc.) in Chemistry, Chemical Engineering, or a related scientific field.
• Experience Level: 0-2 years of proven experience in a technical support, customer service, or laboratory role, preferably within a manufacturing or chemical industry setting.
• Demonstrated ability to understand and articulate technical information related to chemical products and processes.
• A strong aptitude for problem-solving and diagnosing technical issues with a systematic approach.
• Ability to manage multiple inquiries and tasks efficiently while maintaining a high level of accuracy.

Technical Skills:

• MS Word: Proficient in creating, formatting, and editing technical reports, standard operating procedures (SOPs), and user guides.
• MS Excel: Intermediate to advanced proficiency for data entry, tracking support tickets, generating basic reports, and managing inventory or product lists.
• Chemistry: Foundational knowledge of chemical principles, terminology, and product applications relevant to chemical manufacturing.
• Technical Documentation: Proven ability to create, update, and maintain clear, concise, and accurate technical documentation such as FAQs, troubleshooting guides, and product specifications.
• Documentation: Strong general documentation skills for meticulously recording support interactions, resolutions, and internal processes.

Professional Skills:

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
• Strong analytical and critical thinking abilities to effectively diagnose and resolve technical challenges.
• Customer-centric approach with a patient, empathetic, and professional demeanor.
• Ability to work both independently and collaboratively within a team environment.