
Technical Support Executive/Engineer
Hospgear
Chennai (Onsite)
Posted by ronak jain
Full TimeB.Tech, M.Tech, B.E., M.E., BCA, MCA, M.Sc., B.Sc.ITEngineering0-3 yrs8 applicantsAug 31st, 2026
WindowsNetworkingNetworking: TCP/IP, HTTP/HTTPS, DNS, PortsDNSBasic troubleshooting of software and hardware issuesRemote Desktopbasic SQLTroubleshootingMS OfficeAnalytical ThinkingProblem Solving
2 openings
Annual Salary
₹5.0L - ₹7.0L per year
Competitive package
Experience Required
0 - 3 years
Professional experience
About This Role
We are looking for a Technical Support Executive/Engineer to provide technical assistance to customers and internal teams. The ideal candidate should have strong troubleshooting skills, good communication abilities, and a basic understanding of software, hardware, networks, and operating systems.
Key Responsibilities
- Provide technical support to customers via phone, email, chat, or ticketing systems.
- Troubleshoot and resolve software, hardware, and network-related issues.
- Identify, diagnose, and resolve technical problems efficiently.
- Log, track, and update support tickets until resolution.
- Escalate complex issues to the appropriate technical team.
- Guide users through step-by-step solutions and technical processes.
- Maintain documentation of common issues, solutions, and troubleshooting procedures.
- Monitor recurring issues and suggest improvements to reduce support requests.
- Coordinate with development, IT, and other teams to resolve technical problems.
- Maintain a high level of customer satisfaction.
What We're Looking For
- 0–3 years of experience in technical support, IT support, or a similar role.
- Strong troubleshooting and problem-solving abilities.
- Good understanding of Windows/Linux operating systems.
- Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
- Familiarity with software installation, configuration, and troubleshooting.
- Ability to diagnose technical issues and explain solutions clearly.
- Good written and verbal communication skills.
- Ability to work independently as well as part of a team.
- Willingness to learn new technologies and tools.
Key Skills
WindowsNetworkingNetworking: TCP/IP, HTTP/HTTPS, DNS, PortsDNSBasic troubleshooting of software and hardware issuesRemote Desktopbasic SQLTroubleshootingMS OfficeAnalytical ThinkingProblem Solving
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About Company
HospgearCompany Ratings
Industry:
Retail Health and Personal Care Products
Company Size:
2-10
Followers:
3
Website:Visit
Founded:
N/A

