Technical Support Executive/Engineer

We are looking for a Technical Support Executive/Engineer to provide technical assistance to customers and internal teams. The ideal candidate should have strong troubleshooting skills, good communication abilities, and a basic understanding of software, hardware, networks, and operating systems.

Key Responsibilities

• Provide technical support to customers via phone, email, chat, or ticketing systems.
• Troubleshoot and resolve software, hardware, and network-related issues.
• Identify, diagnose, and resolve technical problems efficiently.
• Log, track, and update support tickets until resolution.
• Escalate complex issues to the appropriate technical team.
• Guide users through step-by-step solutions and technical processes.
• Maintain documentation of common issues, solutions, and troubleshooting procedures.
• Monitor recurring issues and suggest improvements to reduce support requests.
• Coordinate with development, IT, and other teams to resolve technical problems.
• Maintain a high level of customer satisfaction.

• 0–3 years of experience in technical support, IT support, or a similar role.
• Strong troubleshooting and problem-solving abilities.
• Good understanding of Windows/Linux operating systems.
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Familiarity with software installation, configuration, and troubleshooting.
• Ability to diagnose technical issues and explain solutions clearly.
• Good written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Willingness to learn new technologies and tools.